At a time when banks and financial institutions are under pressure from customers and regulatory bodies to be seen as trustworthy and transparent, business intelligence is paramount to achieving these goals. High quality information readily available to users across the financial organisations gives these institutions the ability to handle risk and fraud issues and make better decisions for the organisation and its customers.

Sumerge’s comprehensive business analytics solution is ideal for the financial services sector as it has all the versatility needed to carry out the diverse range of functions required by banks and other financial institutions. The solution has been designed to work so that financial organisations can customize the software to meet their specific needs. From private banking to stockbroking, whatever the goals of the organisation, Sumerge’s Business Analytics solution can be adapted to meet those needs.

Business advantages for the financial sector include:

  • Better collaboration between branches, departments and staff

  • Improved marketing leading to better customer profitability and retention

  • Automation of processes for efficiency

  • Improved reporting and performance measurements

  • Gain new insights at branch and organisational levels

  • Reduce risk and fraudulent behaviour

  • Enhance accountable and auditing processes

  • Automate compensation and payment management

Sumerge’s Business Analytics solution has everything banks and other financial bodies need to turn data and information into valuable intelligence that can be delivered to where it’s needed for faster and more informed decision-making, reducing risk and enhancing profitability.

Solution Capabilities

Sumerge’s Business Analytics solution can be broken down into several components, all of which can be used to derive better value from business information and intelligence:

Reports are a valuable tool in any organisation and vital for effective decision-making. How effective those decisions are depends on the quality of reports and how the information is presented in those reports. The solution allows companies to customise their reports to achieve most value for their specific needs.

Sumerge’s solution comes with a full range of analytical tools that give management and employees all the information they need to make the most informed and appropriate decisions. These tools include a fully customisable interface and the capability to use graphical representations, as well as trend and what-if scenario analysis.

Scorecard software within the business analytics solution allows management to deliver core strategy to every area of the organisation and measure performance at an operational level, including KPIs and business objectives. Sumerge scorecard software has been designed to be user-friendly with minimal maintenance required.

Our business analytics solution includes dashboards, which can be personalised to help users and departments interact effectively to attain organisational goals. Dashboards can be tailored, depending on their purpose, enable users to analyse data faster and be more effective.

A statistics component allows clients to incorporate statistics into the reporting function. By doing so, users can generate improved presentations and reports for decision-making activities. Sumerge’s solution includes useful additional features such as the ability to identify trends.

With more people than ever working via mobile devices, it’s important to have mobile functionality built into key systems. When it comes to business intelligence in finance industry, many decisions are being made in the field. Which is why Sumerge’s solution has been developed to be fully compatible with all mobile devices and technology.

Seeing KPIs in real time can help decision makers take actions that can bring goals within reach much more quickly. Sumerge’s solution offers interactive dashboards through which users can review data in real time, identifying opportunities to improve performance and outcomes.

Reducing risk in the finance sector means departments and personnel working together and sharing information and data. That’s why Sumerge’s Business Analytics solution has been designed with collaboration in mind. With features that allow users across the organisation to work together seamlessly, sharing ideas and insights, building relationships and aligning goals, Sumerge’s solution is particularly effective in this area and integrates with all commonly used platforms such as Microsoft Office.

Specific capabilities for organisations in the financial sector

Sumerge’s Business Analytics solution has been designed to cover a wide range of areas unique to the financial sector:

Customer Analytics

Understanding who your customers are, how to target them and how to adapt business strategy for customer retention, cross-selling and up-selling is vital in order to maximise profitability. In banking and the financial services, customer needs change throughout their time with the organisation and Sumerge’s solution has been developed to give financial organisations the tools to adapt their offering to meet customer expectations as they evolve.

Financial Analytics

Accounting and figures form the foundation of any successful financial organisation. Our solution incorporates all aspect of budgeting, forecasts, outgoings and revenue and can be adapted to meet individual needs, so the institution can stays on top of every area of finance and accounting.

Marketing Analytics

Sound marketing means better sales and an improved bottom line. The Sumerge solution has been designed to help businesses get a better return on their investment by helping to analyse optimise the entire marketing function.

Threat & Fraud Analytics

Financial organisations are always at risk from fraud, internally and externally, so it’s important that there are systems in place that can detect, reduce and eliminate, where possible, incidences of fraud, or any other threat to the organisation. Sumerge’s solution can help identify where possible issues lie and monitor areas of concern, detecting breaches at source and delivering the most appropriate response.