Government bodies are under pressure to deliver better services, despite falling budgets and a growing workload. Achieving these goals means reducing bureaucracy, improving the efficiency of work processes and cutting down on unnecessary administration. One easy way of achieving these efficiencies is by improving the transformation of information and data into a format that can fuel the efficiency of all government processes and effect better outcomes for citizens. Furthermore, in the drive for government transparency and the reduction of waste and fraud, Sumerge’s Business Analytics solution offers features that can help relevant personnel to gain insights in how to best to achieve these goals.

Sumerge offers a comprehensive solution for analysing all aspects of government operations that will integrate with all third party IT systems already in place within government infrastructure.

The solution has been designed so that government departments can customize the software to meet their specific needs. Users can quickly and easily adapt functionality to meet the requirements of evolving policies and processes, new legislation and public needs. The result is government bodies can become more adept at upgrading and improving services for citizens.

Sumerge’s Business Analytics solution is the ideal solution for government departments and agencies as it can be put to work in every conceivable area of public service. Our solution can help government bodies vastly speed up and improve systems used for dealing with the public, ultimately, offering better service to citizens.

Business advantages for the government sector include:

  • Improved cost-efficiencies

  • Lower risk of fraud

  • Improved transparency

  • Less waste

  • Optimised usage of public resources

  • Reduced administration, paperwork and bureaucracy

  • Improved budgeting and performance monitoring of agencies

  • New insights into ways to help citizens

  • Ensure systems are available when needed by staff and the public

Sumerge’s Business Analytics solution has the functionality and customizability needed at every government level to turn information and data into valuable knowledge to improve departmental systems, reduce bureaucracy and deliver better services to the public.


Solution Capabilities

Sumerge’s Business Analytics solution can be broken down into several components all of which can be used to derive better value for the government departments and agencies from an information and intelligence point of view:

Reports are a valuable tool in any organisation and vital for effective decision-making. How effective those decisions are depends on the quality of reports and how the information is presented in those reports. The solution allows agencies to customize their reports to achieve most value for their specific needs.

Sumerge’s solution comes with a full range of analytical tools that give managers and employees all the information they need to make the most informed and appropriate decisions. These tools include a fully customizable interface and the capability to use graphical representations, as well as trend and what-if scenario analysis.

Scorecard software within the business analytics solution allows management to deliver core strategy at every level of government and measure performance throughout all government operations, including KPIs and state objectives. Sumerge scorecard software has been designed to be user-friendly with minimal maintenance required.

Our business analytics solution includes dashboards, which can be personalised to help users, departments and the public interact effectively to improve services. Dashboards can be tailored, depending on their purpose, enable users to analyse data faster and be more effective.

A statistics component allows clients to incorporate statistics into the reporting function. By doing so, users can generate improved presentations and reports for decision-making. Sumerge’s solution includes useful additional features such as the ability to identify trends that may affect services.

With more government agencies and employees working via mobile devices, it’s important to have mobile functionality built into departmental systems. When it comes to business intelligence, many decisions are now being made in the field. Which is why Sumerge’s solution has been developed to be fully compatible with all mobile devices and technology.

Seeing KPIs in real time can help decision makers take actions that can bring departmental goals within reach much more quickly. Sumerge’s solution offers interactive dashboards through which users can review data, such as case resolution, in real time, identifying opportunities to improve performance and outcomes.

Providing services to the public is all about working together. That’s why Sumerge’s Business Analytics solution has been designed with collaboration in mind. With features that allow users across government work together seamlessly, sharing ideas and insights, building relationships and aligning departmental goals, Sumerge’s solution also integrates with commonly used platforms such as Microsoft Office.



How Sumerge Business Analytics can benefit government bodies

Sumerge’s Business Analytics solution covers a wide range of governmental operations:

Customer Analytics

When it comes to government, every member of the public is a customer. Sumerge’s customer analytics component can be used to get a better view of the various demographics of citizens served by government departments and agencies - how to target them and, most importantly, how to adapt processes to better service those sectors.


Financial Analytics

Accounting and figures form the foundation of any successful organisation. Our solution incorporates all aspect of budgeting, forecasts, outgoings and revenue and can be adapted to meet individual needs, so the institution can stays on top of every area of finance and accounting.




Budget Analytics

Departmental budgets are often tight and under strict scrutiny. Sumerge’s financial analytics components offers governments bodies more transparency and control when it comes to budgeting and finance, with features that allow cost centres to track spending, measure return on investment and monitor the financial performance of agencies and partners.


Public Safety Analytics

Health and safety is at the core of many government programmes, which is why a public safety component has been built into Sumerge’s Business Analytics solution. This can be used to analyse data from sources such as policing bodies and emergency services, giving agencies the opportunity to identify areas where issues concerning public health and safety can be addressed before problems occur.