A. Project delivery and training

This is the 'hand-over' phase of delivering our high-quality solution to our client. At this phase, our client receives training on the delivered solution, and then he goes live with the solution and independently conducts daily workflows, procedures and activities.

B. Maintenance and Support

At Sumerge, we promise complete responsibility for the developed software solution and provide reliable software infrastructures. Also, constant backup of essential information is one of our keys to achieving successful long-term maintenance.

We provide quick response to your needs, while our smooth-functioning software eliminates the expense of down-times. Our software support includes warranties, availability of technical resources, and user support.
  • Warranties: Support and maintenance and their durations are all included within the signed agreements and contract for the full project implementation.
  • Resource availability: We have a technical support staff with the skills necessary to efficiently implement modifications to the software system, if necessary.
  • User support: Support can be provided to users, ensuring that their concerns and questions are responded to during a guaranteed period of time. Moreover, we provide a hotline for around the clock technical support.