Social Security & National Insurance Trust (SSNIT)
- Country : Ghana
- Project Name : Enterprise Content Management & Business Process Management
- Solution Components :
- IBM FileNet Content Manager
- IBM FileNet BPM
- IBM DataCap
- IBM Forms
Background on SSNIT
The Social Security and National Insurance Trust (SSNIT) is a statutory public Trust charged with the administration of Ghana's National Pension Scheme. The Trust is currently the biggest non-bank financial institution in Ghana. It's primary responsibility is to replace part of lost income due to Old Age, Invalidity and payment of Survivors' benefits to deceased dependants.
The Pension Scheme administered by SSNIT has a registered active membership of over One million and over 100, 000 pensioners who collect their monthly pension from SSNIT.
The core business activities are decentralized with most of the functions carried out in 52 Branches, monitored by seven (7) Area Offices and supervised by the Operations Co-ordinator. The Management of the fund is at the Head Office.
With the Help of SUMERGE and utilizing IBM ECM technology, SUMERGE built an end-to-end ECM & BPM solution for SSNIT to manage all of the pension forms, processes and documents lifecycle from information capturing, management & disposal.
- Built a central ECM & BPM solution to manage all the pension core business.
- Branch automation module that automates pensions business process, scanning and content
- Capture at 52 Branches using OCR/ICR, document classifications & barcode recognition for more than 20 forms/processes.
- Implementation of all pension forms using IBM Forms (eForms) to be used by branches, Kiosks & portal.
- Electronic finger prints verification by integrating IBM DataCap with the finger prints biometric solution.
- Batch scanning and processing.
- Integrating the ECM/BPM platform with the core pension system, biometric system, Portal, CRM and Kiosks.
- 52 Branches across Ghana
- 7000 business transaction per day
- 1500 batch per day
- 2.5 million documents scanned in 4 months