Outsourcing has been a controversy for a long time, where clients fear that outsourcing can be disadvantageous due to lack of confidentiality, transparency, communication skills, integrity, or quality assurance, At Sumerge we understand the risk and threats of outsourcing and work towards eliminating them.

Outsource your team

At Sumerge, we provide professional outsourcing services to help our clients focus on their core business by outsourcing their development operations to our highly skilled teams.

Our teams consist of highly qualified, career-driven groups of academic achievers and work intellectuals, equipped with integrity and professionalism. We provide outsourcing services to clients who require on-site application development as well.

Outsource your Project

Our teams are technically skilled and understand business efficiency and project expectations. The proper project management and meeting deadlines are the key factors of our customers' satisfaction.

At Sumerge We provide the outsourcing of complete development cycles from requirements gathering to design, development and testing. We provide a turnkey outsourced software applications.

Our outsourced projects are of the highest standards, implementing the latest tools and technologies.

Confidentiality

Clients may fear that outsourcing their application development may pose a threat to the security and confidentiality of their business. We are intellectually honest professionals who respect property rights to a great extent. We provide the mutual signature of confidentiality agreements that ensure the discretion and privacy of our customers and their business secrets.

Transparency

Losing control over the development of the application is a problem that threatens any enterprise who has little experience with outsourcing. We make the project implementation process as transparent as possible to our clients. We opt for constant review, feedback and comments from our customers regarding the development of their applications, to ensure their constant satisfaction.

Communication Skills

Clients may fear the risk of inherent communication problems. We excel in bidirectional communication between us and our worldwide clients, by following high standards of correspondence through our linguistic, professional software engineers and project managers, who work around the clock with respect to worldwide time differences.

Integrity

Clients may assume that outsourcing companies tend to place higher emphasis on the most advantageous projects. We deal with every client and project we have as an imperative client whom we respect and strive to satisfy. Every client and project we have is an added asset.

Quality Assurance

Clients may fear that outsourced projects are of a high quality. In fact, our dedicated, highly skilled quality assurance teams of professional software engineers ensure the highest levels of quality; following a rigorous methodology of quality assurance.


Our Delivery Methodology

Software systems extend across a series of phases that account for their inception, initial development, productive operation, upkeep, and retirement from one generation to another.

At Sumerge, we are strictly devoted to following our professional software process paradigm, to ensure the delivery of our on-time, customer-oriented, quality-assured solutions.

We believe that the most important factors leading to the success of our solutions, besides our highly qualified technical recourses, is our extensive project planning and our rigorous quality assurance process.

Requirements Gathering

We work very hard to understand the current business process followed by an organization, before proposing a solution to eliminate old manual activities and enhance the business further.

Our requirements gathering process involves:

  1. Document Analysis: We analyze the documents received from our clients to understand their needs.
  2. Interviews: Interviewing current employees, managers and users of the existing business system to understand more of the business process and needs.
  3. Brainstorming: We brainstorm to refine the collected information, reach the best, most optimized solution.
  4. Requirements Workshops: Requirements workshops are a powerful technique that we use for eliciting requirements further, if needed and approved by the client.
  5. Prototyping: Prototyping is a technique we follow to build a quick and rough version of the desired system, to illustrate the capabilities of the system.

Analysis

In this step we start by analyzing the requirement document created previously by our teams, which is known as the BRR (Business Requirements Review) phase. Based on this review we produce a software requirements specification (SRS) document, aligning hardware and software requirements. The SRS covers the preparation necessary for the successful completion of the project, while setting an indication of the estimated time and cost of the entire project.

After an extensive feasibility study, by setting SMART objectives (Specific, Measurable, Accurate, Realistic and Time defined objectives), we produce 2 important documents at this phase:

  1. User Requirements Document: This defines the features the system is expected to provide and the constraints under which it must operate for the users of the system.
  2. System Requirements Document: This sets out the functional specification including system services and constraints, with more technical details, including the most suitable and convenient platform, network, system performance, and data communication requirements.

System Design

System design is carried out next, based on the detailed requirements document produced at the analysis phase. This is subcategorized into:

  1. Architectural design: identifying subsystems and establishing a framework for their control.
  2. Data design: transforming the analysis model (data dictionary and Entity Relationship Diagrams) into data structures required to implement the software.
  3. User interface design: implementing the user interface.

Project Planning

The project planning phase involves the creation of the project plan and allocation of a team of software developers with the required skills necessary for the completion of the project, both professionally and within the specified time estimations. Based on the project plan the development tasks are assigned to each team member, following highly effective standards of project management.

Project delivery and training

This is the 'hand-over' phase of delivering our high-quality solution to our client. At this phase, our client receives training on the delivered solution, and then he goes live with the solution and independently conducts daily workflows, procedures and activities.

Maintenance and Support

At Sumerge, we promise complete responsibility for the developed software solution and provide reliable software infrastructures. Also, constant backup of essential information is one of our keys to achieving successful long-term maintenance.

We provide quick response to your needs, while our smooth-functioning software eliminates the expense of down-times. Our software support includes warranties, availability of technical resources, and user support.

  • Warranties: Support and maintenance and their durations are all included within the signed agreements and contract for the full project implementation.
  • Resource availability: We have a technical support staff with the skills necessary to efficiently implement modifications to the software system, if necessary.
  • User support: Support can be provided to users, ensuring that their concerns and questions are responded to during a guaranteed period of time. Moreover, we provide a hotline for around the clock technical support.

Development

This is the actual phase of building the software solution. Our teams of highly qualified software engineers with high programming language qualifications and IQ standards implement the software design previously produced, following the code writing standards and using the latest tools and technologies. Prior to unit-testing of completed parts of the solution, we perform peer-to-peer code review to ensure that optimized code is implemented. Unit testing is then performed by each developer to ensure compatible, error-free execution of the developed solution.

Testing

Our highly qualified testing team performs extensive tests on the solution to ensure that it meets the highest quality standards, the solution go through a series of rigorous quality assurance tests involving FVT (Functional Verification Testing), SVT (System Verification Testing), performance testing and user acceptance testing.

Our quality standards involve:

  1. Quality planning: Our quality planning actually begins at earlier stage, by setting out the desired product qualities, and defining how they are going to be assessed.
  2. Quality assurance: Our QA process follows well defined standards that should be applied to the application development process to ensure the highest levels of quality in our delivered solution.
  3. Quality Control: Quality reviewers' check that the project standards have been followed and that the application and its documents conform to these standards.