BPM for Banking
More agility & improved productivity
Banks and financial services organizations deal with thousands of customer requests daily. Automating generic processes is essential to minimize bureaucracy, simplify complexities and deliver a better service to customers from account opening to signing up for a new service. Adopting a business process management solution will streamline and automate workflow throughout the organization, promoting effective collaboration and ensuring customers receive the best level of service.
Sumerge offers a complete BPM solution with out of the box banking and financial services industry process guaranteeing a smooth operation, improving productivity, speeding up administration, eliminating paperwork and bottlenecks, and enhancing all-important customer care.
Solution Benefits
Gain complete visibility of operations and provide a better customer experience, at the same time, employees in disparate locations can collaborate better to deliver improved services with the support of our BPM Solution. |
- Improve customer engagement across all channels.
- Speedup customer transactions.
- Reduce cost per transaction.
- Ensure compliance with regulations and policies.
- Monitor operation’s performance.
- Eliminate paper based processes.
- Accelerate task completion & inter-departmental collaboration.
- Detect and prevent fraudulent behavior.
- Ensure data quality and reduce errors.
Solution Capabilities
Process Modeling & Testing
Create new processes or re-engineer existing processes by modeling and simulation to optimize and streamline current interactions.
Business Rules Management
Allow regular business decisions to be automated in addition to customizable interface to alert managers and key personnel to risks and opportunities.
Analytics & Reporting
Customize the needed kPIs, trends and statistical analysis to give decision makers the information they need to streamline workflow and automate work processes.
Simple User Interface
Role-based access interface that can be integrates with websites, mobile platforms, applications and call center tools, for easy implementation across the organization.
Performance Dashboard
Tailored Dashboards to analyze data faster more effectively converting valuable insights into trends and best practices.
Banking process Library
Seek out proven expertise & methodology by using a library of business operations’ best practices, reducing costs and errors.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,
Vice President, Head of IT, Bank ABCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,
IT Infrastructure services Manager, FABWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,
IT Division Manager, TE-DataThankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
