Digital Process Automation
for Improved Productivity
Banking and financial service employees deal with thousands of customer requests on a daily basis. Separating generic processes from complex issues allows for better customer service, increases the speed of processes and improves collaboration between banking departments. Sumerge’s Business Process Management (BPM) Solution offers desired automation tools and features to better streamline processes and eliminate unproductive tasks.
Our BPM solution provides out-of-the box analytics tools, reporting features, and customizable dashboards. This banking solution speeds up administrative tasks so employees can focus on providing the highest levels of service to your customers.
BPM Banking Solution Benefits for Increased Service Satisfaction
Sumerge’s Process Management Solution offers total operational visibility for varying banking locations for better employee collaboration.
- Customer engagement improvement across all channels
- Customer transaction services and task completion speedup
- Cost per transaction reductions
- Regulation and policy compliance assurance
- Operational performance monitoring
- Paper-based process elimination
- Inter-department collaboration
- Detect and prevent fraudulent behavior.
- Data quality improvement and error reductions
Banking Automation and Customization Tools at Your Fingertips
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly