Digital Process Automation
for Improved Productivity
Banking and financial service employees deal with thousands of customer requests on a daily basis. Separating generic processes from complex issues allows for better customer service, increases the speed of processes and improves collaboration between banking departments. Sumerge’s Business Process Management (BPM) Solution offers desired automation tools and features to better streamline processes and eliminate unproductive tasks.
Our BPM solution provides out-of-the box analytics tools, reporting features, and customizable dashboards. This banking solution speeds up administrative tasks so employees can focus on providing the highest levels of service to your customers.
BPM Banking Solution Benefits for Increased Service Satisfaction
Sumerge’s Process Management Solution offers total operational visibility for varying banking locations for better employee collaboration.
- Customer engagement improvement across all channels
- Customer transaction services and task completion speedup
- Cost per transaction reductions
- Regulation and policy compliance assurance
- Operational performance monitoring
- Paper-based process elimination
- Inter-department collaboration
- Detect and prevent fraudulent behavior.
- Data quality improvement and error reductions
Banking Automation and Customization Tools at Your Fingertips
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Process Modeling & Testing
Efficiently create new processes or modify existing ones using modeling and simulation features for faster set up.
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Business Decisions Automation
Automate regular business decisions as a customizable interface can send alerts to managers and key personnel about potential risks and opportunities
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Analytics & Reporting
Customize and capture desired analytical data and KPIs for better report generation to help streamline workflows and processes.
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Simplified User Interface
Role-based access interface easily integrates with websites, mobile platforms, applications and call centers across the financial organization.
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Performance Dashboard
Analyze data faster with tailored dashboards that effectively converts insights into valuable trends and best practices.
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Banking process Library
Access our best practices library to peruse expertise and proven methodology to reduce banking errors and costs.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,
Vice President, Head of IT, Bank ABCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,
IT Infrastructure services Manager, FABWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,
IT Division Manager, TE-DataThankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
