Correspondence Management

Keep it up to date

One of the main challenges across all governmental entities is managing internal and external correspondence. Millions of documents are generated daily; without proper management these documents are difficult to find and often lost, meaning that historical mistakes can be repeated (such as dealing with a blacklisted vendor). Lost documentation can also cause those entities major legal issues.

Sumerge’s Correspondence Management Solution (CMS) gives governmental entities and enterprises the power and tools to manage all correspondence type (Email, Post, Fax…etc.) and govern the flow of documents into and outside of the organization. The solution comes with an integrated scanning functionality, customizable SLA Management and process tracking to keep your organization up-to-date at every step and proactively detect and mitigate bottlenecks based on real-time-reports generated by the system.

Solution Benefits

Sumerge’s CMS comes with ready-built processes for all types of correspondences (Incoming Correspondence, Outgoing Correspondence, Internal Correspondence, Memo…etc.) so it will

  • Boost staff productivity
  • Improve team work and collaboration
  • Optimize business processes
  • Enhance the quality of decision making
  • Identify valuable information
  • Have a Comprehensive security matrix

SOLUTION CAPABILITIES

The solution has been developed to be highly flexible and can be easily tailored to fit any correspondence use-case. As, it offers

Physical Archive Assistance

Sumerge CMS comes with pre-configured Bar Code Generation Module to help link your physical archive with the digital world.

Template Management

An integrated template system for generating print-outs from Correspondences when a physical copy is most needed.

Defensible Disposal

An effective and safe way to dispose of information and data that is no longer required.

Dashboard and Reporting

Sumerge’s CMS provides a dashboard to provide the needed information on your organizations efficiency. An alert and notification system to keep you ahead of your due dates.

Document Imaging & Capture

The solution comes with a twain based web scanner to give your employees the edge when handling the large amounts of daily correspondences.

Search Capabilities

Sumerge CMS comes with basic and advanced search options. In addition to Full Text Search capabilities making all your correspondences available.

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