Flexible and scalable

operational platform

As your organization experiences growth, the number of services that each department offers to customers can make your operations cumbersome, especially when trying to share data between workers. To streamline the sharing of information and gain more visibility into operations, Sumerge’s Business Process Management solutions help to reinvent and automate your organization.

This solution can work with any organization in any sector to automate processes and provide greater collaboration benefits as your employees work as one unit with business partners. You gain a complete overview of processes while extracting valuable insights about the performance of each department, so you can further streamline operations, increase productivity and reduce bottlenecks.

Clearer Visibility into Business Processes

The Business Process Management solution offers a single platform to automate processes so managers and decision makers can focus their time on running the core business operations. Benefits include:

  • Gaining new business insights while reducing paperwork
  • Speeding up reaction time & decision making
  • Eliminating bottlenecks between processes
  • Ensuring compliance & process government
  • Improving performance monitoring & reporting functions
  • Promoting greater collaboration and productivity
  • Integrating with cloud, social data platforms & applications
  • Enhancing interactions with customers & business partners

Collaborate Tasks for Enhanced Customer Experience

Key personnel gain visibility into operations and KPI insights with this complete solution. Employees in every location, including branches, customer care centers and head offices, can collaborate to create improved services for customers. Additional capabilities with the BPM solution are:

Business Process Modeling & Simulation

Organizations can create new processes or re-engineer existing processes through modeling, testing and simulation to automate and streamline current interactions.

Document Management

The solution captures relevant information contained on all documents to reduce paperwork, as the information is converted into a format that can be easily retrieved by search parameters and edited, if necessary.

Performance Dashboard

Process analytics dashboards provide trends, best practices and productivity insights. Tailored dashboards also enable users to analyze data faster and be more effective during collaborative tasks.

Statistical Analysis & Reporting

Decision makers can customize the solution to gain and review key performance indicators, trends and statistical analysis so they can take the appropriate process action.

Decision Manager

Operation managers can view strategies and outcomes for enhanced decision-making. Also, the solution allows regular business decisions to be automated as it can be used to identify and react to risks and opportunities.

Integration

Sumerge’s BPM solution can be integrated with all existing infrastructure. The user interface can integrate with websites, mobile platforms, apps and call center tools for easy implementation across the business and partner organizations.

Reinvent your business operations by using our BPM solutions to automate your processes.

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Underlying Technologies

IBM Business Automation Workflow

IBM Business Automation Workflow (BAW) orchestrates multiple business processes within operations and provides visibility into each step. Our business process management solutions are built over IBM BPM, a component from IBM BAW.

IBM has been named a leader by Gartner in the Magic Quadrant for Intelligent Business Management Suites, 2019.

See how to streamline engagement by simplifying the account-opening process with IBM Business Automation Workflow.

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