Seamless Customer Journey
Banks and financial services organization are looking to attract and retain customers through unique and smooth customer experience. Manual paper-based processes can result in major delays in the servicing of your customers, and process errors can lead to incomplete information that is critical for regulatory compliance.
Sumerge Customer Onboarding solution enables banks to automate the entire account opening operation from front-office to back-office processes. Allowing you to engage your customers via multi-channels which simplifies the information collection process and guarantees a seamless customer experience, while empowering your employees to deliver a quality of service that is critical for your success.
- Improve turnaround time with faster approval cycles using built-in workflows and business rules that streamline the flow of information across the whole process.
- With automatic data validation and compliance checks, while having a unified location for storing and managing clients’ information, data integrity is guaranteed across all systems.
- Utilize best-practice workflows to guide your customer representatives and self-service customers through the account opening process to speed up onboarding and close business faster.
- Equip your customer representatives with a comprehensive view of every customer across multiple business functions and systems allowing them to propose the best product for their specific needs.
- Create highly personalized customer communications in real-time using advanced customer segmentation capabilities and client 360 view.
End to End Account Opening
Automate the end-to-end process from account initiation till customer notification.
Automatic compliance checks with credit history, AML & blacklists.
Reporting & Dashboards
Interactive and customizable dashboards, reports and KPIs
Proactively predict customer behavior using advanced algorithms.
Core Banking Integration APIs
Easily communicate with core banking systems using out of the box integration APIs.
Capture documents from several input devices.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly