Banking Content Management
Ease of access
In banking and financial services industry, information is the key to success – but only if that information can be processed effectively. To do that, it must be presented in an intelligent way consistent with organisational objectives. A mechanism is needed by which all information that enters the financial organisation is standardised and organised, so it becomes easy to access, assimilate and used to attain goals.
Sumerge’s ECM solution allows banks and financial services organizations to discover, capture and use incoming data to seamlessly serve customers and co-workers. Our solution captures information that comes into the organisation in differing formats, such as physical documents or digital files, standardising and converting them into the most appropriate format required by the organization.
In a highly competitive industry, an enterprise content management solution will help you to greatly improve your service as it;
- Identify valuable information that previously may have been lost
- Provides information for instant customer query resolution
- Boosts staff productivity and simplifies operations
- Enhance the quality of decision making
- Optimizes business processes and work procedures
- Improve teamwork and collaboration
The solution offers a unique set of capabilities allowing banks and financial services organizations to seamlessly store, manage and retrieve information throughout the organization resulting in an improved customer service, better internal collaboration and informed decisions.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly