Sumerge Collections Management
Identify ,Track & covers
The basic challenge that faces banks is how to achieve an optimal balance between risk and reward, and so the best approach is to strengthen your collections and recovery operations. In this ever-competitive market, cutting down your collections cost and improving productivity while maintaining customer relations and regulatory compliance is critical to success.
Sumerge Collection Manager – SCM – is a complete solution designed to streamline the processes and daily activities of the collections and recovery function. Sumerge Collection Manager is designed to manage debts, provision levels, and increase productivity and profitability. SCM has proven success in increasing productivity, cutting costs and measuring and optimizing performance of the collection operations and staff.
Borrower centric approach
Given the highly competitive environment and how easy it is for customers to switch between banks, leaving their debts behind, a close management of customers through intelligent customer segmentation will allow banks to design a tailored collection approach for each customer segment so that banks can;
Improve Collection Effectiveness
By implementing a comprehensive debt approach, scoring and segmentation, banks will be able to improve recovery rates, reduce bad debt write-offs and improve roll rates.
Maintain Customer Relationships
By using customer level profiling to accurately assess customers and take informed actions, banks will reduce churn and increase customer loyalty.
Reduce Collections Costs
By delivering workflow automation, workload balance and intelligent allocation, banks will be able to minimize activity cost and time and improve staff productivity.
Improve Collection Efficiency
By focusing on value added activities through taking the most appropriate actions banks will improve staff productivity and protect future revenue streams.
Identify, track and recover delinquent accounts accurately through the solution’s unique features
Easy Accounts Assignment
Easily define teams, classify and assign accounts to collectors.
Ongoing quantitative evaluation of collectors’ performance.
Business Rules Management
Automatically apply distribution rules and ensure distribution fairness.
Reporting & Analytics
Generate reports automatically and monitor assigned accounts on daily basis.
Eliminate work lists management effort and automatically track promises and payments.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly