Transform ‘Past Due’ into ‘Paid in Full’
Debt collection and recovery made easy
Debt collection is one of your bank’s most crucial operations, yet it can also be one of the most time-consuming, tedious and frustrating. With all the legwork and time spent tracking down and recovering debts, it may start to seem the money you’re collecting doesn’t even cover the time and resources spent collecting them.
Not anymore. Put your debt collection and recovery management process in the hands of Sumerge Collection Manager (SCM). SCM is a complete solution designed to streamline the processes and daily activities of the collections and recovery function. In addition to dramatically reducing your collections cost and improving productivity, SCM maintains the regulatory compliance and customer relations critical to your success.
Personalize the Collection Process
Match the collection method to the customer
Banks are in a highly competitive environment, and it’s become all too easy for customers to switch banks, leaving their debts behind. SCM lets you to closely manage customers using intelligent customer segmentation, allowing you to design a tailored collection approach for each customer segment.
More Gains, Less Loss
Improve recovery rates, reduce bad debt write-off and improve roll rates using a comprehensive debt approach.
Reduce churn and increase loyalty with informed actions that prove you know your customers.
Reduce costs by replacing manual tasks with workflow automation, workload balance and intelligent allocation.
Ensure your efforts yield results by personalizing collection outreach.
Essential Features for Efficient Collections
Easy Accounts Assignment
Assign accounts to specific individuals or teams
Track each collector’s performance with ongoing evaluation.
Business Rules Management
Distribute accounts fairly with automated distribution rules
Reporting & Analytics
Automatically generate reports for daily monitoring of assigned accounts.
Automatically track promises and payments.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly