Enterprise Content Management
Capture, Store & Retrieve
Enterprise Content Management (ECM) provides a platform for your employees to manage content not only documents efficiently. With the spike in the amount of documents and other types of content that is generated by organizations, it is becoming an increasing challenge for them to fully utilize and manage the value that this content holds, as they can quickly lose track of the generated documents and it gets quite costly to regenerate the lost documents.
Our ECM solution allows organizations to discover, capture, manage and dispose of all types of documents. This gives employees easier access to documents, while maintaining and enforcing strict security measurements that ensure each individual will only have access to documents as per the role and privileges assigned to them.
ECM
Business Value
Proper Content Management can help organizations across all of their departments. Sales will be able to retain existing customers better and find insights to on-board new customers more effectively, HR will ensure better employee retention, and Accounting will be able to finish their job faster and more effectively.
-
Manages Documents Efficiently
Through controlling documents life cycle and identifying those that are to be disposed.
-
Boosts Staff Productivity
By automating the classification & capturing process and optimizing the search & retrieval period.
-
Improves Team Work
Manage team collaboration through document versioning and providing team spaces.
-
Capitalizes on The Data
Capture and convert your data into valuable analytics.
-
Simplifyies Query Resolution
Instantly retrieve and resolve customer requests and complaints.
-
Reduces IT Workload
Minimize time and effort needed to add changes to the system.
Solution Capabilities
-
Information Life cycle Governance
Manage, archive and retrieve legacy data for rapid and easy access needed to ensure the quality of customer service.
-
Social Content Management
Manage content through a wide variety of interfaces. Users can annotate documents and tag objects, monitor downloads for audience analysis.
-
Case Management
Combine workflow automation with content for Case Management, resulting in both improved access and outcomes.
-
Content Analytics
Appraise data as it’s received with a range of tools that can be configured to provide optimum value and valuable insights.
-
Defensible Disposal
An effective and safe way to dispose of information and data that is no longer required.
-
Document Imaging & Capture
Capture, store and manage content effectively to increase operations efficiency.
Underlying Technologies
IBM Content Foundation
IBM® Content Foundation (ICF) provides full content lifecycle and document management capabilities. Delivers a fast, cost-effective solution for improved control of existing and new types of content. Provides superior scalability, security, stability, mobility and cross-platform ECM capabilities. IBM Content Foundation is easy-to-use, supports rapid deployment and is suitable for small to large companies. It is available for on-premise, in the cloud or hybrid deployment. Protects sensitive data with role-based redaction, enables team collaboration, adds powerful social media content features and encourages ECM best practice adoption.
More on Enterprise Content Management
Content Capturing & Imaging
One of the first and major steps of document management is document imaging and ingestion. A lot of organizations are looking to build an electronic document archive. But the struggle with the reality of how big the operation is to scan, recognize, index and upload all documents from the past backlog in addition to the day to day of new operations.
Learn More
You May Also Be Interested In
Database Events & Triggers
- Posted by Amr Soliman
- On December 14, 2022
Every software engineer has a common goal in mind, to create and maintain a high-performance application. In order to achieve such a...
Design Patterns
- Posted by Yomna Anwar
- On August 23, 2022
What are design patterns? Design patterns are general solutions providing a way to solve problems that commonly arise during software development. These...
Basics of Cloud Computing
- Posted by Yomna Anwar
- On March 8, 2022
What is cloud computing? The term cloud refers to the internet or an intranet over which data can be stored, accessed, and...
What Our Customers Say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,
Vice President, Head of IT, Bank ABCSumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,
IT Infrastructure services Manager, FABWe used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,
IT Division Manager, TE-DataThankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,
Head of IT, EMRCWith Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly
