Powerful Mobile Telecom Application
Telecom Egypt “Previously TE Data” is Egypt’s largest telecommunications company. For more than 100 years, it has provided people with all the means of communication, from the regular telephone to the internet and GSM services. The company believes in creating a better tomorrow through a combination of communication and better responsive services. Its goal is to shape the future of telecommunication services in the region by providing world-class customer-centricity.
How We Solved It
Sumerge’s Self-Service Portal and mobile application have enabled Telecom Egypt to reach its customers and offer them a way of communication that is totally customized to suit each and every subscriber’s needs. Thanks to the Self-Service Portal -a simple and easy online communication channel- it became very easy for the subscribers to completely manage their account including services such as subscriptions to different option packages, e-payments, filing complaints, account recharging, account upgrading and downgrading as well as internet speed changing. The Mobile Application made it much easier for all subscribers to make all the previous changes, actions and updates on the go without the need of a computer. To keep Telecom Egypt’s website updated and dynamic, Sumerge delivered a website with a user friendly easy-to-use interface. No need to go through the coding hassle to make changes or update their website.
Sumerge changed the integration system already existing at Telecom Egypt and integrated the website with the Self-Service Portal. Also currently the portal is offering its users targeted advertisements based on their current plans and usage patterns gathered from the company’s database to create a deeper and more personalized experience for the customers.
The complete solution offered by Sumerge integrates with several backend systems using IBM Integration Bus (IIB) with the Self-Service Portal built using IBM Web Content Manager (WCM) and the mobile application using IBM MobileFirst platform.
Our Customer’s Feedback
- CustomerTelecom Egypt (Previously TE Data)
- SolutionEnterprise Portal & Mobility, Self-Service Portal, Mobile Application
- Technologies & ServicesIBM Web Content Manager (WCM), IBM Websphere application server, IBM Integration Bus, Java, JSF, Dojo, EJB, SOAP, JPA