• Redefining the Road for Investment in Egypt

Project Description

How Sumerge Helped the Egyptian Government Increase Local and Foreign Investments

The Egyptian government uses an Investor Service Center (ISC) to process foreign investments. The ISC is a one-stop shop for investment services, and its remodeling was in the hands of the General Authority for Investments (GAFI).

The ISC was meant to provide a fast, easy and overall delightful experience for investors — but it was instead lacking in several areas. Those areas needed serious enhancements if the ISC were to function as a seamless, hassle-free system that consistently attracted serious investors.

Slow and Painful System

ISC operations were being bogged down for several reasons. These included:

Systems

  • Outdated and disparate legacy systems

Processes

  • Extensive paperwork that required extensive approvals
  • Business incorporation process that took several weeks
  • Unstructured business requests, which could run up to 10 pages long
  • Involvement of eight government entities to approve new businesses

Manual Operations

  • Lengthy review process done manually by employees
  • Manual tracking and monitoring of investor requests

Payments

  • Chaotic offline payment processes, with each government entity billing separately with different payment methods

Laws

  •  In-person notarization regulations, making online-only approvals impossible

Fast and Efficient Results

Sumerge knew digitalizing the ISC was a must, but that was only part of a multi-tiered solution required to address every single issue across the board. Sumerge did it, resulting in:

Significant growth in platform users and deployment across Egypt

  • A total transformation of ISC processes
  • A 70% reduction in steps required by investors
  • An 80% increase in time saved and boost in overall ROI

Key Results

GAFI Key Results

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Project Details

  • CustomerGeneral Authority for Investments (GAFI)
  • CountryEgypt
  • IndustryGovernment
  • Year2017
  • SolutionEnterprise Content Management, Business Process Automation, E-Signature
  • Technologies & ServicesIBM Websphere Application Server, IBM Cognos, IBM Case Manager, IBM FileNet, Partial Process Re-engineering, Technical Support, Java, Dojo, JavaScript, EJB, SOAP, REST, JPA
  • Websitewww.gafi.gov.eg