• The Real Power of Employee Engagement in STC Telecom

Project Description

Saudi Telecom Company

Saudi telecom company (STC) is the leading telecommunication services provider in the Kingdom of Saudi Arabia, with strong regional presence which enables STC to deliver a variety of distinguished services to all customers and eventually delivering growth to shareholders. STC is a world-class digital leader providing innovative services and platforms to their customers and enabling the digital transformation of the MENA region.

Challenges

  • Low collaboration between employees
  • Increase communication between the management and employees
  • Simplify employees onboarding
  • Dispersed company information and news
  • No clear place to list the company’s policies
  • Inability to manage all the company’s knowledge and keep it in one place

How We Solved It

Sumerge’s Knowledge Management Portal has enabled STC to reach its employees and offer them a complete solution of communication and collaboration. It became very easy for STC to share knowledge such as policies, Frequently Asked Questions (FAQs) and internal documents, to communicate social events and news such as the company trips, employees’ birthdays, prayer timings and picture of the day, as well as receive feedback from employees via surveys, polls and comments & rating section.

Sumerge worked on a broad business analysis & requirements gathering task to investigate and study the exact needs and requests of STC along with working on a complete solution development.

The delivered Knowledge Management Portal adopted IBM Web Content Manager (WCM) and IBM Connections technologies. It helps gather all the employees in one collaborative platform enabling them better cooperate with each other, improving work efficiency, improving employee engagement and communication, increasing employee productivity, encouraging flexible working environment and helping the management to better manage all company knowledge to make it easier for all employees to find all the needed information. The intranet also helps reinforcing the company’s brand and values and can make employee onboarding a simple task.

Project Details

  • CustomerSaudi Telecom Company (STC)
  • CountryKingdom of Saudi Arabia
  • IndustryTelecom
  • Year2013
  • SolutionKnowledge Management Portal
  • Technologies & ServicesIBM Websphere Application Server, IBM Connections, IBM Web Content Manager, Java, Dojo, EJB, REST, JPA
  • Websitewww.stc.com.sa