Digital Customer Experience
Organizations need an effective way to share information, provide services and applications online. In today’s digital age, delivering online services to improve customer relations and streamline business processes is critically important to all types of businesses. While, this access needs to be real-time for the immediate sharing of information, enhanced productivity and more effective decision-making.
Sumerge’s offers a Digital Customer Experience solution that acts as a single gateway to organization information, applications and services. Where the solution aims to help organizations liaise, engage, deliver services and interact with their business partners and customers to achieve their business goals.
The solution delivers all the functionality clients need to interact and provide real time information to customers and business partners through social networking integration, and easily editable online content in every conceivable format to
- Deliver improved customer service
- Cut costs by reducing paperwork
- Improve business processes
- Respond more effectively to business opportunities
- Increase productivity
- Share information easily and quickly
As well as acting as a single access point for company information, services and applications, the solution integrates seamlessly with existing back-end systems within all types of organizations along with its unique features
Create highly functional websites along with the ability to add the latest Internet technologies, such as widgets and blogs for the delivery of custom-built web experiences.
Allow clients to create rich, customized web content via a high functionality and versatile content templating interface through the server technology.
What our customers say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly