- On June 3, 2019
Robotic Process Automation, often called RPA, enables companies to easily automate mundane, repetitive tasks in order to free up employees to perform higher value work. RPA covers a wide range of activities and is taking hold in every industry that prizes digital transformation.
In basic terms, RPA bots are taking over jobs that are usually handled by people; replicating their actions while interacting with application user interfaces. This can be something simple or more complex. For instance, sending an automated email to customers to confirm their account balance as a receipt of their payment is a form of robotic process automation. As the technology evolves, machine learning is able to provide more accurate responses that allow your organization to move tedious tasks once performed by employees to an automated model.
In the banking industry, RPA shows a great value in reducing error, streamlining employee workload, and improving productivity. In any financial institution, there are tasks that have traditionally been handled manually. Even in today’s very digital world, there is still a lot of paper involved in the banking process. New technology and advanced RPA offers your institution more comprehensive tools to improve the customer experience at your branch and via online portals. That’s only one of many benefits you’ll find when you implement a robust robotic process automation system.
Five Reasons Your Bank Needs to Invest in Robotic Process Automation
In today’s global economy, it’s more important than ever to stay competitive. The financial sector is no different. While we’ve had the technology available to automate many processes for quite a while, RPA is a more advanced technology that can help your institution increase productivity while simultaneously improving employee satisfaction.
Here are just a few of the reasons that RPA will benefit your institution:
1. Decreases Repetitive Tasks
There are many processes within financial institutions that don’t need any special skill or thought. These repetitive tasks have often been manually maintained, using countless man-hours on tasks that could be accomplished automatically. Using RPA frees your employees from these mundane protocols so that their time and talents can be spent working with more important responsibilities, such as personal customer service.
2. Decreases Error
Even the best employee occasionally keys in the wrong number. Automation eliminates human error. There are many ways that manual data entry can decrease productivity, impact customer satisfaction, and even result in faulty data. These errors can be avoided entirely through an automated system that can auto fill already known information without relying on employee time.
3. Limited Budget for Integration
Financial institutions might use a number of different systems and programs, making integration a necessary investment. Moving to RPA allows your bank to invest in one platform rather than verifying that each application can integrate well with others. Often the integration of multiple programs will mean larger expenses for your IT department, as well.
4. Operations Scalability
Let’s talk for a minute about offshoring. For many years, companies across the US used offshoring to keep costs down. That model no longer works well for a number of reasons. The wage gap between the US and the most popular countries for offshoring have shrunk significantly, making it less cost effective to hire employees in these areas. There’s also a large backlash among American consumers who find the customer service lacking and view the organization in a less than favorable light for offshoring jobs that could be managed locally. RPA allows banks better scalability. They can replace offshore employees with RPA, hire fewer employees in general, and still acquire more customers without increasing their staff size.
5. In-House IT Budget Concerns
RPA is not a costly solution in the long-term. While there is an initial expense, low code bots let your institution launch new automation protocols in a short amount of time without the need for advanced IT teams or outside technology contractors to manage the process.
Is RPA Right for your Institution?
According to Gartner, 85% of large corporations will have launched RPA by 2022 and about 60% have already done so. This large move to RPA is because businesses are seeing concrete improvements in performance and efficiency. They also note a drop in overhead expenses and errors.
In the financial industry especially, customer satisfaction is integral to success. If customers see their bank handle transactions efficiently and know that they can get the answer to any questions immediately, it gives them more confidence in the institution.